Frequently asked questions
ORDERING & PAYMENT
How can I place an order?
Browse our products, select the product you want, add it to your cart, and proceed to checkout. Enter your delivery details and complete the payment securely.
What payment methods are accepted?
We accept UPI, Google Pay, PhonePe, Credit Cards, Debit Cards and Net Banking through our secure payment gateway.
Can I cancel my order after placing it?
Yes, you can request cancellation before the order is shipped. Please contact our customer support as soon as possible.
Do I need an account to place an order?
You can browse our products without an account. You may create an account during checkout to manage your orders and details.
How can I track my order?
You can track your order using the Track Order page. Enter your Order ID and billing email to check your order status.
SHIPPING & DELIVERY
How long does it take to process an order?
Orders are generally processed within 24–48 hours on business days.
How long will delivery take?
Delivery time depends on your location and courier partner. Tracking details will be provided once your order is shipped.
How will I receive tracking updates?
Tracking updates will be shared through the contact details provided during checkout.
Do you ship on Sundays or public holidays?
Orders are processed and shipped on business days. Orders placed on Sundays or public holidays will be processed on the next working day.
Do you offer free shipping?
No. Shipping charges are calculated based on the delivery location and order details at checkout.
RETURNS & REFUNDS
Do you accept returns or exchanges?
Yes, returns or exchanges are accepted only for damaged, defective, or incorrect products delivered to the customer. Returns are not accepted for change of mind, size preference, colour preference, or expectation mismatch.
What is the return or exchange time window?
Return or exchange requests must be raised within 3 days of delivery. Requests made after 3 days will not be accepted.
Is an unboxing video mandatory?
Yes. A clear, continuous and unedited unboxing video is mandatory for any return, refund, or exchange request. Without valid unboxing video proof, the request may not be accepted.
What should the unboxing video show?
The video should clearly show the sealed package, the complete unboxing process without cuts or pauses, and the product received. For damaged or incorrect products, the issue should be clearly visible in the video
What happens after my return request is approved?
Once the return request is approved, the product will be picked up or you may be instructed to ship it back. After the product is received and verified, the refund or exchange will be processed.
How will I receive my refund?
Approved refunds will be issued to the original payment method used for the purchase after the returned product has been received and verified.